IT Engineer – GEP Smart Product Support

Location: Juno Beach, FL (Onsite)
Duration: 12-Month Contract
Schedule: Monday–Friday, Standard Business Hours (8:00 AM – 5:00 PM)

Overview

Our client, a leading energy infrastructure organization, is seeking a Senior IT Engineer – GEP Smart Product Support to support a large-scale Source-to-Pay transformation initiative. This role will focus on production support, system integration, and continuous improvement across a complex dual-system procurement environment integrating GEP Smart and SAP S/4HANA.

The ideal candidate will bring deep expertise in procurement technologies, strong troubleshooting capabilities across integrated systems, and experience working within enterprise-scale transformation programs.

Key Responsibilities

• Provide production support and resolve incidents within the GEP Smart platform, including:
  • Service Purchase Orders (POs)
  • Service Confirmations
  • Vendor catalogs
  • Approval workflows
  • User access issues
• Troubleshoot and resolve cross-system integration issues between GEP Smart and SAP S/4HANA using middleware tools such as GEP Click and SAP Process Orchestration (PO)
• Support Contract Lifecycle Management (CLM) processes, including:
  • Contract creation, approvals, amendments, and renewals
  • Migration of legacy contracts from SAP SRM to GEP Smart
• Collaborate with SAP functional teams to resolve transaction failures impacting:
  • Invoice processing
  • Financial reconciliation
• Monitor and support master data integrations between GEP and SAP, including:
  • Supplier data
  • Material and service masters
  • Cost centers and organizational structures
• Identify recurring issues and implement preventive solutions to improve system stability
• Support business unit-specific configurations such as:
  • Approval hierarchies
  • Notifications
  • Roles and permissions
• Participate in testing cycles including:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Regression testing
• Validate GEP Spend Analytics data across business units
• Collaborate with Agile teams, including Scrum Masters and workstream leads, to manage backlog and participate in sprint ceremonies

Required Qualifications

• 3–5+ years of hands-on experience with GEP Smart, including:
  • Materials Procurement
  • Services Procurement
  • Source-to-Contract
  • Spend Analytics
• Experience supporting GEP in a hybrid procurement ecosystem integrated with SAP
• Strong knowledge of:
  • Service PO and Service Confirmation workflows
  • Financial data flow between GEP and SAP
• Hands-on experience with integration tools:
  • GEP Click
  • SAP Process Orchestration (or similar middleware)
• Experience supporting master data integrations across enterprise systems
• Familiarity with ticketing and backlog tools such as Jira or ServiceNow

Preferred Qualifications

• Experience in the energy or utilities industry
• Experience working in Agile or SAFe environments
• Exposure to large-scale digital transformation programs