Customer Support Coordinator

Customer Support Coordinator
Location: Kansas City, MO 64198
Expected Duration: 10 months

About Our Client:
Our client is a prestigious financial institution that plays a vital role in the nation's financial and economic systems. They are known for their commitment to innovation, technological advancement, and maintaining the highest standards of security and service. With a strong focus on diversity and inclusion, they offer a professional work environment that values collaboration, continuous learning, and excellence in service delivery.

Position Overview:
We're seeking a detail-oriented Customer Support Coordinator to join our client's dynamic team in a hybrid work arrangement (50% on-site in Kansas City). This role combines technical testing, customer service excellence, and operational support in a sophisticated financial environment.

Key Responsibilities:

• Coordinate and execute testing activities for application maintenance and enhancements
• Provide professional customer service to internal and external stakeholders
• Manage operational queues and maintain service level agreements
• Handle sensitive information with strict adherence to security protocols
• Monitor inventory and complete daily accounting activities
• Participate in technology implementation and process improvement initiatives

Required Qualifications:

• Previous customer service experience in a professional environment
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal abilities
• Experience with testing methodologies and documentation
• Ability to work independently and as part of a team
• Authorization to work in the United States without sponsorship

What We Offer:

• Competitive hourly rate (Up to $37/hr DOE)
• Professional development opportunities
• Hybrid work arrangement (50% monthly)
• Collaborative work environment
• Opportunity to work with cutting-edge financial technologies