Account Specialist

Job Title: Account Specialist

Job Location: Juno Beach, FL (onsite)

Expected Contract Length/Duration: 6 months

Timing: This position requires availability to work rotating 9:00 AM-6:00 PM and 12:00 PM-9:00 PM EST and possibly Saturdays.

Shift: Tuesday-Saturday (No OT)

Join the Clean Energy Revolution!

Are you passionate about driving the clean energy revolution? Our client, a leading residential clean energy solutions provider, is looking for a well-qualified Account Specialist to join their team. This is an exciting opportunity to be at the forefront of decarbonizing our planet by providing accurate solar designs, affordable financing options, and exceptional customer service.

Key Responsibilities:

• Serve as the main point of contact for customers, providing exceptional support and problem-solving.
• Manage and resolve customer issues with clear communication and expectations.
• Troubleshoot and resolve technical issues related to solar components and proprietary software.
• Collaborate with other departments to escalate and resolve complex issues promptly.
• Provide customer service through phone, email, chat, etc.
• Become an expert on financing and sales/operations workflows.
• Document customer interactions with detailed logs.
• Proactively escalate potential issues to management.
• Identify and recommend improvements to internal support tools.

Create a positive work environment through collaboration.

Necessary Skills and Qualifications:

• Minimum of 2+ years of experience in relevant field (customer service, sales, customer accounting, claims and/or revenue recovery, etc).
• Requires high school diploma or equivalent.


Preferred Qualifications:

• Previous helpdesk or software support experience, preferably in the solar industry.
• Strong proficiency using SaaS software.
• Proactive and solution-oriented mindset.
• Experience in solar or a strong motivation to learn about the industry.
• BA/BS degree or equivalent practical experience.

Perks of Working as a Contractor for AP Recruiters:

• Competitive pay rate.
• Opportunity to work with a leading clean energy solutions provider.
• Professional growth opportunities.
• Collaborative and supportive work environment.

Our Recruitment Process

1. AI Interview Requirement

Please note that as part of our recruitment process, all candidates will be required to complete an AI-powered interview. Once you receive your interview invitation, you must complete the session within 24 hours. Timely completion is essential to ensure your application is considered for the next stages. We appreciate your cooperation in helping us maintain an efficient and fair evaluation process.

2. Recruiter Follow-Up

Candidates who successfully complete the AI interview and meet the initial selection criteria will be contacted by a recruiter. Expect a follow-up phone call to discuss specific details about your skills, experience, and how they align with the role. This conversation is a vital part of our recruitment process, ensuring that we have a clear understanding of your profile before proceeding to the next stages.