Business Analyst Associate - Client Support

Business Analyst Associate - Client Support

Location: Houston, TX (On-site)
Duration: 12-month contract
Rate: $37- $41/hour
Schedule: Standard business hours (8-5)

Company Overview

Our client is a leading energy services company operating in the natural gas and retail energy markets across deregulated territories. They are committed to delivering exceptional service and innovative solutions to their channel partners and customers.

Position Overview

Join our dynamic Client Support Team as a Business Analyst Associate! You'll serve as a critical post-deal liaison, supporting channel partners and sales teams by resolving complex operational challenges. This role combines analytical thinking with customer advocacy in the fast-paced energy sector.

Key Responsibilities

• Serve as primary contact for brokers and sales representatives on post-deal inquiries
• Resolve complex issues including enrollment rejections, billing inquiries, and regulatory complaints
• Process commission inquiries, early termination scenarios, and tax exemptions
• Conduct operational analyses to support informed decision-making
• Navigate operational challenges across multiple deregulated markets
• Collaborate cross-functionally and communicate status updates to leadership
• Support process improvement initiatives
• Ensure adherence to SLAs and exceptional service delivery

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of relevant experience
• Strong analytical and problem-solving capabilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Financial analysis experience preferred
• Passion for the retail energy and natural gas markets
• Ability to manage multiple priorities in fast-paced environment

What We Offer

• Competitive hourly rate of $37- $41/hour
• Opportunity to work with a leading energy company
• Professional development in the growing energy sector
• Collaborative team environment
• Exposure to multiple deregulated energy markets
• 12-month contract with potential for extension

Ready to make an impact in the energy industry? Apply today!