Senior Change Management Consultant

Senior Change Management Consultant (IT Business Systems Analyst)

Palm Beach Gardens, FL (Onsite – 5 days/week)
Contract: 12 Months (Potential Extension)
Client: Leading Energy & Utilities Organization
Experience Level: 10+ Years

Overview

We are seeking a Senior Change Management Consultant to support a high-visibility enterprise IT portal (IT4U) and its ongoing enhancements. This role plays a critical part in ensuring that technology changes are effectively communicated, adopted, and sustained across the organization.

The ideal candidate is a strategic thinker and strong communicator who can operate independently, influence stakeholders, and drive enterprise-wide adoption using structured change management methodologies like ADKAR.

Key Responsibilities

• Partner with product teams and stakeholders to understand upcoming releases, business impacts, and user experience changes
• Lead end-to-end organizational change management (OCM) activities for technology initiatives
• Conduct change impact assessments and stakeholder analysis to identify risks and readiness gaps
• Design and execute communication strategies aligned with ADKAR principles
• Develop communication materials including announcements, FAQs, training guides, and job aids
• Drive adoption of OCM processes and ensure consistent intake, prioritization, and execution of change initiatives
• Collaborate with Corporate Communications to align messaging and maintain enterprise standards
• Build strong relationships with business leaders, SMEs, and cross-functional teams
• Support leaders and change champions in reinforcing key behaviors and adoption
• Track adoption metrics, user feedback, and engagement to measure success and refine strategies
• Provide leadership with insights, reporting, and recommendations to improve change outcomes
• Maintain documentation such as communication plans, stakeholder maps, and impact assessments

Required Qualifications

• Bachelor's degree in Communications, Business, IT, Organizational Development, or related field
• 5+ years of experience in organizational change management for technology initiatives
• Proven experience applying ADKAR methodology
• Excellent written and verbal communication skills
• Strong stakeholder management and influencing skills across multiple business units
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Analytical mindset with experience defining and tracking adoption metrics
• Proficiency with Microsoft 365 tools (Word, PowerPoint, Excel, Teams, SharePoint)

Preferred Qualifications

• Experience supporting enterprise-level technology implementations
• Familiarity with ServiceNow or ITSM platforms
• Background in large-scale digital transformation programs

What Makes This Role Exciting

• Opportunity to drive enterprise-wide change for a critical digital platform
• High visibility with leadership and cross-functional teams
• Work on impactful transformation initiatives within a large organization
• Autonomy to design and execute change strategies end-to-end

Additional Details

• Schedule: Monday–Friday, standard business hours
• Work Type: Fully onsite (5 days/week)
• No travel required.

What We Offer:

• A collaborative and supportive work environment.
• The opportunity to influence enterprise-wide adoption of a critical digital platform.
• Exposure to high-impact transformation efforts and cross-functional leadership.
• Professional growth opportunities within an innovative and dynamic IT organization.