ServiceNow Business Analyst

🔍 ServiceNow Business Analyst - Contract Opportunity

Location: Remote (Chandler, AZ preferred)
Duration: 6 months (Contract-to-Hire)
Rate: $60/hour

🏢 About Our Client

Our client is a leading technology services company experiencing rapid growth and expansion. They specialize in delivering innovative ServiceNow solutions to enterprise clients across various industries, with a focus on digital transformation and process automation.

🎯 Role Overview

We're seeking an experienced ServiceNow Business Analyst to serve as a critical liaison between business stakeholders and technical teams. You'll drive the successful implementation and optimization of ServiceNow solutions, ensuring alignment between business needs and technical capabilities.

🚀 Key Responsibilities

• Collaborate with stakeholders to gather and document detailed business requirements for ServiceNow ITSM, ITOM, CSM, and CMDB modules
• Analyze and map existing business processes, identifying improvement opportunities
• Design solutions that align ServiceNow platform capabilities with business objectives and ITIL best practices
• Develop comprehensive user stories, process flows, and use cases for ServiceNow configurations
• Support configuration of business rules, workflows, forms, reports, and dashboards
• Coordinate user acceptance testing and ensure solutions meet business expectations
• Provide training and support to end-users on ServiceNow features and enhancements
• Drive continuous improvement initiatives based on performance metrics and user feedback

✅ Required Qualifications

• MUST HAVE: 5+ years as ServiceNow Business Analyst with 3+ years in ServiceNow implementations
• MUST HAVE: ServiceNow Certified System Administrator (CSA) certification
• MUST HAVE: Deep expertise in ITSM, ITOM, CSM, and CMDB modules
• MUST HAVE: Strong ITIL framework knowledge in ServiceNow context
• Proven ability to translate business requirements into technical specifications
• Excellent stakeholder management and communication skills
• Experience with user story creation, workflow design, and process documentation

🌟 Preferred Qualifications

• Agile/Scrum environment experience
• Knowledge of ServiceNow integrations (REST/SOAP)
• Advanced ServiceNow features: Flow Designer, Virtual Agent, Performance Analytics
• Cloud technologies experience (AWS, Azure)
• Big firm/large enterprise background (Accenture, Deloitte, PwC)
• Healthcare industry experience with ServiceNow

💼 What We Offer

• Competitive hourly rate at $60/hour
• Remote-first work environment with flexible scheduling
• Contract-to-hire opportunity with potential for early conversion
• Reimbursed travel for key client engagements
• Opportunity to work with cutting-edge ServiceNow implementations
• Collaborative team environment with onshore/offshore coordination

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