Senior Sales Officer

Industry: Logistics & transportation

Job Purpose

To manage key client accounts, generate new business opportunities, and support the Sales Manager in achieving revenue targets. The Senior Sales Officer plays a crucial role in delivering excellent customer service, coordinating quotations, and contributing to the overall sales strategy in the logistics and transportation sector.

Key Responsibilities

1. Sales & Client Engagement

• Develop and maintain strong relationships with new and existing clients.
• Understand client needs and match them with HLH Transports service offerings.
• Promote services across customs clearance, freight forwarding, warehousing, and road transport.
• Conduct client visits, virtual meetings, and outbound sales calls regularly.

2. Quotation & Negotiation

• Prepare quotations, calculate costs including tax/VAT, and confirm pricing terms.
• Support the Sales Manager in pricing strategies and discount approvals.
• Ensure quotations reflect market conditions and company profitability.
• Follow up on issued quotations to close deals and gather feedback.

3. Sales Coordination & Documentation

• Coordinate closely with the Documentation, Operation, and Customer Service teams for smooth client handover.
• Update quotation records and CRM system with sales pipeline activities.
• Ensure contract compliance, client onboarding, and proper document handling.
• Monitor delivery schedules and support after-sales service.

4. Market Monitoring & Reporting

• Track competitor activity, pricing trends, and customer insights.
• Provide weekly reports on leads, opportunities, and deal closures.
• Assist in planning promotional campaigns and networking events.
• Recommend improvements to sales processes based on client feedback.

Key Requirements

Education & Experience

• Bachelors degree in Business, Logistics, Marketing, or relevant fields
• Minimum 3-5 years of experience in B2B or logistics-related sales
• Working knowledge of customs clearance or supply chain operations is preferred

Skills & Competencies

• Strong interpersonal and client-handling skills
• Negotiation, proposal writing, and customer service mindset
• Excellent verbal and written communication in Khmer and English (Chinese is a plus)
• Familiarity with CRM tools, Microsoft Office, and logistics systems

Attributes

• Results-oriented with strong work ethics
• Organized and detail-oriented
• Collaborative and team-focused
• Strong sense of ownership and urgency

Reports To: Sales Manager

Location: Phnom Penh, Cambodia