Retail Operations Lead (Cosmetic)

Industry: Cosmetic

Job Summary

Our client is scaling up their cosmetic retail stores and is looking for a hands-on, people-smart Retail Operation Lead to make every store feel next-level.

Main Responsibilities: 

• Own and oversee day-to-day operations across all stores.
• Lead, coach, and train store teams developing talent and motivating performance.
• Ensure store standards (cleanliness, stock, displays, and branding) are consistently high.
• Manage P&L performance, sales targets, KPIs, and overall financial efficiency.
• Conduct marketing research to understand market trends, competitors, and customer needs.
• Plan and roll out campaigns, promotions, and visual merchandising with creativity and impact.
• Develop and implement policies, SOPs, and incentive schemes to strengthen operations.
• Manage HR & Admin tasks related to store staff (recruitment, scheduling, discipline, etc.).
• Monitor and improve customer experiences the benchmark for service excellence.
• Analyze performance reports, spot gaps, and drive improvements in sales and service.
• Collaborate with HQ teams your insights help shape business strategies.
• Handle problem-solving and decision-making on the spot to keep operations smooth.
• Build structure and efficiency into store operations to support business growth.
  
  

Main Requirements:

• 2+ years experience in retail operations or store management (beauty, cosmetics, or fashion preferred).
• Strong leadership skill sable to inspire, influence, and guide teams.
• Strategic thinker with business acumen (P&L, KPIs, and structured processes).
• Detail-obsessed, organized, and always planning two steps ahead.
• Creative mindset able to bring fresh ideas for campaigns, merchandising, and incentives.
• Excellent communicator who can balance customer, staff, and management needs.
• Comfortable with tech, reporting, and analytics for data-driven decisions.
• Positive, adaptable, and ready to thrive in a fast-paced retail environment.