Team Leader

Industry: IT Services

Job Summary:
The Team Leader guides, trains, and manages a team of associates responsible for data annotation and event data analysis, while supporting operations, quality, and client deliverables. This role also performs hands-on production work as needed.

Main Responsibilities:

• Operations & SLA Management: Coach team members, monitor work quality, ensure SOP compliance, and support achievement of productivity and quality targets.
• Training & Mentoring: Conduct pipeline training, provide technical guidance, and improve team efficiency.
• People Management: Set objectives, monitor performance, provide feedback, implement improvement plans, and encourage engagement.
• Reporting & Admin: Prepare daily/shift reports, update internal and client data, coordinate schedules, and support IT issues.
• Ad Hoc Support: Act as backup PM, handle high job volumes, and communicate with clients as needed.

Main Requirements:

• Good English (speaking, reading, writing), analytical, and MS Office skills.
• Strong team leadership, communication, and organizational abilities.
• Flexible for 9-hour rotating shifts (24/7).
• Ability to train, supervise, and motivate associates, and propose process improvements.
• Internal Relationships: Project Managers, Associates, and all departments
• External Relationships: Clients