Job Openings IT Senior Manager

About the job IT Senior Manager

Industry: Business Process Outsourcing

Locations: Phnom Penh, Cambodia (Onsite); Nairobi, Kenya (Onsite); Vientiane, Laos (Onsite); or India (Remote)

Job Summary:
Our client, a Global Business Process Outsourcing (BPO) company, is seeking an IT Senior Manager to provide tactical support for our local IT teams across multiple global delivery centers. This hands-on role involves overseeing IT operations, network infrastructure, cybersecurity, compliance, and service delivery. You will be responsible for ensuring smooth day-to-day operations while leading teams and solving technical challenges in a fast-paced, multi-site environment.

Main Responsibilities
IT Operations & Infrastructure:

  • Oversee local IT teams managing system administration, networking, computing, and storage.
  • Ensure server and data storage strategies are optimized for efficiency, cost, and performance.
  • Ensure IT service level agreements (SLAs) are met for both internal and external clients.
  • Maintain IT asset management and keep documentation of business systems up to date.

Cybersecurity & Compliance:

  • Implement proactive security measures to prevent cyber threats and ensure real-time threat detection.
  • Oversee cybersecurity readiness across the enterprise, working closely with local IT teams to mitigate risks and enforce security policies.
  • Maintain and test disaster recovery (DR) and business continuity plans (BCP).
  • Oversee ISO, SOC, TISAX, and NIST certifications and audits.
  • Conduct regular cybersecurity training and awareness programs across global teams.

AI Integrations:

  • Champion AI adoption and integration across the business, collaborating with various teams to implement AI-driven solutions that improve operational efficiency and effectiveness.

Desktop & Service Support:

  • Lead local teams to troubleshoot and resolve IT tickets effectively.
    Ensure timely escalation and business impact assessments for critical IT incidents.
  • Continuously improve IT helpdesk processes to enhance response times and the overall user experience.

Team Leadership & Growth:

  • Lead, develop, and mentor a global IT team across multiple countries and time zones.
  • Ensure continuous skills training and career development for IT staff to keep them engaged and growing.
  • Foster a culture of innovation, transparency, and accountability within the IT teams.

Main Requirements:

  • Bachelors degree in Computer Science, Engineering, or a related field.
    10+ years of IT experience, with at least 5 years in leadership roles.
  • Strong expertise in Google Workspace administration and IT infrastructure management.
  • Working knowledge of cybersecurity frameworks such as ISO, SOC, TISAX, and NIST.
  • Proven ability to lead teams across multiple time zones and cultural environments.
  • Strong problem-solving, decision-making, and technical troubleshooting skills in fast-paced environments.

Why Join our client?

  • Competitive salary range of $50,000 - $60,000 USD annually.
  • Annual bonus of 10% of salary based on company performance.
  • A leadership role with oversight of IT operations across global delivery centers.
  • Fast-paced, high-impact environment with significant growth opportunities.
  • Flexible remote work setup.



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