Customer Relationship Management Executive

Industry: Financial Services 

Responsibilities

Develop Customer Relations Management Strategies:

• Planning and developing customer relationship management strategies to enhance customer satisfaction and loyalty.
• Monitoring and improving customer communications for maximum effectiveness.
• Collaborate with Data Analyst for analyzing customer data to understand purchasing behavior and trends.
• Collaborate with internal team such as sales and marketing team to organize the event.
• Preparing reports and analyzing the performance of CRM campaigns, providing suggestions for improvements.

Build Customer Relationships:

• Coordinating with various teams to provide efficient customer service and respond quickly to customer needs.
• Tracking and evaluating customer satisfaction, presenting methods for improvement.

Qualification

• Bachelors degree in Business Administration, Marketing, Economics, or related field
• Hands on 0-1 years experience in customer relations or marketing.
• Proficient in using Microsoft Office suits including Excel and PowerPoint.
• Potentiality to manage projects be able to work as a team with excellent interpersonal and communication skills
• Able to work upcountry
  
  Interested applicants, please submit your resume and cover letter via:
  
  Email: unonima@aplusgroup.biz
  Telegram: 092 275 102
  
  Only shortlisted candidates will be contacted for an interview.