Customer Relationship Management Executive

Responsibilities

• Develop Customer Relations Management Strategies:
• Planning and developing customer relationship management strategies to enhance customer satisfaction and loyalty.
• Monitoring and improving customer communications for maximum effectiveness.
• Collaborate with the data analyst for analyzing customer data to understand purchasing behavior and trends.
• Collaborate with internal teams such as sales and marketing team to organize the event.
• Preparing reports and analyzing the performance of CRM campaigns, providing suggestions for improvements.
• Build Customer Relationships:
• Coordinating with various teams to provide efficient customer service and respond quickly to customer needs.
• Tracking and evaluating customer satisfaction, presenting methods for improvement.

Qualification

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field
• Hands-on 0-2 years experience in customer relations or marketing.
• Proficient in using Microsoft Office suites, including Excel and PowerPoint.
• Potentiality to manage projects and be able to work as a team with excellent interpersonal and communication skills
• Able to work upcountry