Ticketing Supervisor

COMPANY PROFILE:

World Pop Travel & Tour Co., Ltd, one of the leading Travel Agencies in Cambodia, was founded in 2001. We've been pioneering unique journeys in Asia for more than two decades. Across each of the ten countries, we operate in, we've developed in-depth tours that go far beyond the surface to reveal the heart of each destination.

KEY RESPONSIBILITIES:

• Lead and ensure that subordinators meet their targets
• Welcome and provide details for customer service in a friendly manner
• Arrange for ticket issuance and customer service
• Properly manage costs and verify demo invoices
• Retention and build good relationships with customers
• Solve all problems and customers requirements
• Participate in the promotion of various promotional programs to customers
• Prepare daily sales and cost reports to superiors and related departments
• Participate in constructive surveys of customers and competitors in the market
• Other tasks as assigned by superiors

QUALIFICATIONS:

• BBA in Tourism and Hospitality Management or a related field
• Essential 3 years of experience in the Ticketing sector
• Good command of communication in both Khmer and English or Chinese is plus
• Leadership, sales planning, training skills, and motivation of team members
• Proficiency in Microsoft Office programs, such as Word and Excel, Outlook, and Sabre systems
• Proven ability to work on multiple tasks simultaneously,
• Demonstration of a high level of integrity and professionalism,

WORKING CONDITIONS:

Monday to Friday 8:00am-12:00pm, 13:00pm-17:30pm

Saturday 8:00am- 12:00pm