Teller

Please complete form both Part 1 and 2 and below are some tips:

• Job Summary: Open with a strong, attention-grabbing summary. Indicate how the person will function within organization, helping candidates see the bigger picture and understand how the role impacts the business.
• Job Responsibilities: Make sure list of responsibilities is detailed but concise. Highlight the key day-to-day activities of the position.
• Knowledge and qualifications should include both list of hard and soft skills. Keep it concise.

Part 1: For posting job in all public channels

1.1 Job Summary (Approximately 1 paragraph or around 3-4 lines)

• Identify purpose, scope of this role and how it important to organization
• This role is responsible for all aspects of branch operations at the highest level of service and quality. Key in and operate all transactions for the Branch. The role requires extensive knowledge on processing payments, accepting deposits, handling withdrawals, and preparing reports.

1.2 Job Responsibilities (Approximately 5 bullets)

Identify key duties of this role

• Assist customers with processing transactions, such as deposits, withdrawals, money exchanges, or payments; resolve complaints or account discrepancies; and answer questions.
• Perform Monetary and non-monetary counter transactions.
• Process payroll services, applications, and instructions as a maker.
• Start and end of day monetary/currency initial start-up and return of cash to the cashier.
• ATM card issuance as a maker role.
• Assist the cashier in loading cash into the ATM cassette and machine.
• Open accounts for customers; both individual and company.
• Provide efficient customer service and inform customers about bank products and services.
• Debit/Credit Standing Instruction, Savings/Current, Treasury Back-Office Funds Transfer, and Credit Operations Transactions.
• Ensure monetary transactions, i.e., cash received over the counter (all currencies), are properly verified for authenticity to ensure genuine and non-soil notes as prescribed under NBC policy and guidelines.
• Start-of-day cash balances in RB Front received are reconciled with the cash received from the cashier, and end-of-day cash balances are reconciled with the RB Front system Report.
• Register OR and TR transactions.
• To ensure compliance with all internal controls and established policies and procedures, including AML guidelines.
• Keeping a clean, organized work area and a professional appearance.
• Perform other tasks as assigned by Branch Manager.

1.3 Knowledge, Skills, and Competency (Approximately 5 bullets)

• Identify type of person for this role including knowledge, skills, competency, or minimum requirements.
• Bachelors degree of Finance and Banking, Accounting, Business Administration or similar fields.
• Fresh or 1-year experience in role of Teller, Customers Services, and Cashier in bank/MFIs is advantage.
• Understand about vision, mission, core values, regulations, and other principles of the bank.
• Be a good team player with a sense of responsibility and adaptability.
• Good computer literate (MS Word, Excel, Power Point, email, and Internet).
• Ability to identity counterfeit notes in advantage.
• Good at speaking and writing in English.
• Ability prioritizes, multi-tasks and work well under pressure.
• Skills in managing, communicating, reporting, solving problem, and interpersonal skill.
• High committed, confident and talent to work.
• Honest and integrity.