Contact Center Executive

COMPANY PROFILE:

World Pop Travel & Tour Co., Ltd, one of the leading Travel Agencies in Cambodia, was founded in 2001. We've been pioneering unique journeys in Asia for more than two decades. Across each of the ten countries, we operate in, we've developed in-depth tours that go far beyond the surface to reveal the heart of each destination.

KEY RESPONSIBILITIES:

• Ensures the effective execution of daily contact center operation through performance the quality of call handling, good discipline of follow-up and follow-through within and across department.
• Ensures the excellent speed of response to customers inquiries from all access channels at the most efficient way.
• Assists and supports line manager to develop and implement customer experience strategies aligned with organizational goals.
• Perform other tasks and duties assigned by line director as and when required.

QUALIFICATIONS:

• Bachelors degree in Management or Business Administration, preferably in hospitality and tourism.
• The equivalent of the same in practical experience is also acceptable.
• Ability to multitask and stay organized.
• Excellent interpersonal, problem-solving and leadership skills
• Ability to stay calm in stressful situations and meet strict quotas

WORKING CONDITIONS:

Monday to Friday 8:00am-12:00pm, 13:00pm-17:30pm Saturday 8:00am- 12:00pm