Manager, Client Management

Business metrics: 

• Drive Portfolio/categorys growth/net sales/NoC
• Plan short-term to mid-term marketing plan to deliver business objectives
• Effectively and efficiently manage marketing budget

General responsibilities:

• Develop business and marketing plans in coordination with clients needs to achieve overall business objectives and profitability of both sides
• Lead business meeting with clients in ensuring key strategic business agenda discussed and actioned.
• Drive the clients portfolio optimization, SKUs rationalization, and category development approach to drive growth and efficiency
• Effectively manage clients A&P to ensure business result delivered as per plan
• Effectively work with cross-function Finance, Supply Chain, & Sales to ensure all the business KPIs met
• Collect and analyze the market intelligence to ensure the clients business stay competitive changing the gear where applicable.
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints where it applicable
• Others task assigns by manager

Leadership responsibilities:

• Manage and oversee teams delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Job Requirements:

Functional skills and knowledge:

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong commercial acumen, client management and communication skills
• Strong analytical background and knowledge of statistical analysis methods
• Proven project management skills
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education:                                                                                         Bachelors degree in Business Administration, or an equivalent degree

Work experience:

• Minimum five years experience in a similar role
• Minimum three years experience in a managerial capacity