Customer Service Manager

Industry: Logistic 

Job Summary

To manage import/export, console, documentation, and customer service operations, ensuring smooth shipments, compliance with customs regulations, high service quality, and customer satisfaction.

Main Responsibilities:

Import – Console & Routing

• Check pre-alert documents against MBL/HBL and cargo info.
• Create Job No., Invoice, Debit Note, Release Order.
• Issue invoices and follow up payments for Ocean Freight shipments.
• Submit manifests, handle amendments, and avoid customs penalties.
• Send Arrival Notices to consignees and issue release orders.
• Track shipments until cargo clears port/warehouse.
• Coordinate Booking Orders, sailing schedules, and advise overseas offices and shippers.

CS & Documentation

• Prepare Booking Notes, draft HBL, MBL, and Shipping Notes.
• Monitor container release issues and coordinate with shippers/carriers.
• Prepare Cash Invoice & Debit Note, issue Originals, and track fees.
• Update shipment status and assist accountant with SOA matters.

Import – Export FCL & DDU

• Check & confirm HBL/MBL with POL office and Cambodia SOP.
• Request amendments if necessary and pass confirmed docs to operations/logistics teams.

Customer Service & Business Development

• Handle export/import rates, DDU/DDP/EX-WORK shipments, after-sales support, and cargo insurance.
• Solve operational issues and maintain document filing.
• Support business growth by finding new customers and opportunities.

Main Requirements:

• Bachelors degree.
• English required; Thai advantage.
• 3+ years in freight forwarding.
• Knowledge of customs regulations and transport conditions.
• Team player with optimistic attitude; able to explain company services.
• Experience with cross-border, land-sea, and land-air services.
• Prepare monthly reports for Dept Head & Country Manager.