Senior Officer, Visa Services (Chinese Speaking)

Industry: Tourism

Job Summary

The Senior Officer, Visa Services is responsible for providing professional visa consultation, processing applications, and ensuring client satisfaction. This role manages visa documentation, client relationships, sales, and reporting, while identifying opportunities to enhance service delivery and business growth.

Main Responsibilities:

• Provide expert visa consultation and promote visa services to retail and corporate clients.
• Verify, collect, and prepare visa application documents with full compliance.
• Build and maintain strong client relationships, ensuring high-quality service.
• Address client inquiries, resolve issues promptly, and support customer needs.
• Conduct market research and analyze trends to improve service offerings.
• Track daily inquiries and prepare weekly/monthly sales and performance reports.
• Continuously optimize visa processing procedures for efficiency.
• Stay updated on visa regulations and ensure compliance in all processes.
• Perform other tasks assigned by management.

Main Requirements:

• Bachelors degree in Business Administration (required); Tourism & Hospitality Management preferred.
• Equivalent practical experience may be considered.
• Minimum 2 years of relevant work experience; travel industry experience is highly desirable.
• Proficient in Microsoft Excel, Outlook, PowerPoint, and digital/social applications.
• Strong reporting, proposal, and presentation skills.
• Strong problem-solving, selling, and negotiation skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple projects under pressure.

• Integrity, proactivity, and a collaborative work style.