Assistant Store Manager

Industry: Retails

Job Summary:
The Assistant Store Manager oversees daily operations, manages staff, prepares reports, and ensures a positive customer experience. You will work closely with the Store Manager to drive sales, maintain operational excellence, and create a welcoming, high-quality service environment.

Main Responsibilities:

Sales Performance & Target Management

• Prepare and review profit & loss statements, ensuring accurate recording of revenue and expenses.
• Monitor daily, weekly, and monthly sales performance.
• Recommend strategies to achieve and exceed sales targets.
• Prepare daily sales analysis reports and present findings to management.

Operations Management

• Ensure smooth daily store operations and excellent customer service.
• Monitor inventory, coordinate restocking, and oversee stock control.
• Implement and maintain Standard Operating Procedures (SOPs).
• Participate in PDCA (Plan, Do, Check, Act) cycles for continuous improvement.
• Conduct interviews alongside HR and management teams and attend stakeholder meetings.
• Oversee store opening/closing, shift schedules, and monthly rosters.
• Collaborate with Visual Merchandising specialists to ensure task delegation.

Customer Service

• Ensure superior customer experience across all touchpoints.
• Resolve customer complaints promptly and professionally.
• Maintain a welcoming, professional atmosphere in the store.

Marketing & Promotion

• Support sales-driven strategies to increase store traffic and revenue.
• Assist in planning and executing in-store events, promotions, and community collaborations.
• Contribute ideas for loyalty programs, seasonal campaigns, and strategic partnerships.

Team Leadership & Development

• Coach, mentor, and motivate team members.
• Support training initiatives in customer service, product knowledge, and POS operations.
• Assist in employee performance reviews and help set development goals.

Main Requirements:

• Bachelors degree in Sales & Marketing, Hospitality, Business Administration, or related field.
• 3-5 years of experience in retail operations and merchandising.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical skills and proficiency in interpreting sales and operational data.
• Ability to work effectively in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite.
• Fluent in English; competency in Japanese or other language is a plus but not required.