GENERAL MANAGER

Industry: Hospitality

Job Summary

To oversee all aspects of property management in accordance with corporate mission statement including maximization of financial performance, guest satisfaction, and employee development.

Main Responsibilities: 

• Achieves annual budgeted sales and maximum profitability.
• Responsible for the hotel's sales & marketing plan by merging with corporate marketing programs. The preliminary sales & marketing plan must be completed within 30 days after the commence date.
• Actively manages the financial statement, reviews and critiques performance in a timely fashion. Teaches the process to all members of the management team.
• Assesses and reviews the job performance of subordinates and maintains personnel records of assigned employees.
• Closely monitors solicitation and booking activity through the sales activity reporting process and periodical spot checks.
• Coordinates internal training and development programs.
• Creates and maintains a "guest first" priority throughout the property.
• Creates new programs in response to market conditions and revenue opportunities.
• Develops a goal-oriented business plan to support the financial goals.
• Develops accurate and aggressive long- and short-range financial objectives consistent with the company's mission statement.
• Ensures good safety practices of employee and guests assisting in the maintenance of proper emergency and security procedures.
• Fully utilizes and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action.
• Ensures regular assessment and review of all resort personnel by appropriate management employee.
• Maintains a high personal visibility throughout the property.
• Maintains an appropriate level of community public affairs involvement.
• Maintains knowledge of local competition and general industry trends.
• Maximizes sales potential of the property and the management company.
• Perform other tasks as required from Top Management.

Main Responsibilities: 

• At least Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7+ years of leadership experience in the hotel industry, with a proven track record of managing a full-service property and 3+ years with resort. Pre-opening experience would be an advantage.
• Strong financial and analytical acumen.
• Advanced ability to manage financial statements, drive maximum profitability, and achieve annual budgeted sales targets.
• Strong competency in analyzing market conditions, competitor trends, and industry data to create revenue-generating programs.
• Proven ability to "teach the numbers"—translating complex financial critiques into actionable training for the management team.
• Expert in assessing subordinate performance and coordinating internal staff development programs.
• Experience in monitoring solicitation and booking activity through rigorous reporting and spot check auditing.