Senior Engineer

Industry: Electric

Summery:

Responsible for repairing consumer electronics (air conditioners, refrigerators), managing repair operations, supervising technicians, conducting technical training, handling administrative tasks, monitoring KPIs, and supporting customer inquiries. Prepare technical documents and coordinate with the factory for technical solutions.

Job Responsibility:

Repair consumer electronics (Air Conditioner, Refrigerator, etc.)
Conduct product technical training
Manage daily repair operations
Supervise in‑house and outsourced technicians and engineers
Handle administrative tasks (reports, tool management, manage customer products, 5S)
Monitor KPIs for repair operations and call center
Deal with customer inquiries to improve customer satisfaction
Create and update technical documents (FAQ, guides, training)
Coordinate with factory for technical countermeasures

Job Requirements:

Bachelors degree in Electrical, Mechanical, Mechatronics, or related technical field
More than 5 years of experience in product servicing or technical support
Strong technical knowledge and troubleshooting skills
Good communication skills and customer‑focused attitude
Able to work independently and handle pressure
Basic computer skills (Word, Excel, PowerPoint)
Good English proficiency