Customer Service Senior Engineer

JOB Summary:

Manage and perform repairs of consumer electronics while supervising technicians and daily operations. Provide technical training, handle reports and customer issues, monitor performance, and coordinate with factories. Requires a technical degree, 5+ years' experience, strong troubleshooting, communication skills, and good English.

Job Responsibility:

• Repair consumer electronics (Air Conditioner, Refrigerator, etc.)
• Conduct product technical training
• Manage daily repair operations
• Supervise in‑house and outsourced technicians and engineers
• Handle administrative tasks (reports, tool management, manage customer products, 5S)
• Monitor KPIs for repair operations and call center
• Deal with customer inquiries to improve customer satisfaction
• Create and update technical documents (FAQ, guides, training)
• Coordinate with factory for technical countermeasures

Job Requirements:

• Bachelor's degree in Electrical, Mechanical, Mechatronics, or related technical field
• More than 5 years of experience in product servicing or technical support
• Strong technical knowledge and troubleshooting skills
• Good communication skills and customer‑focused attitude
• Able to work independently and handle pressure
• Basic computer skills (Word, Excel, PowerPoint)
• Good English proficiency