Operation Manager for General Education

Industry: NGO

Job Summary

The Operations Manager oversees academic operations, quality assurance, and data management across General Education programs. The role ensures high-quality education delivery aligned with organizational standards and MoEYS requirements, while supporting strategic planning, system improvement, and dropout prevention initiatives.

Main Responsibilities:

1. Team Leadership

• Lead Student Affairs Officers, Administration, and related teams to ensure efficient operations.
• Strengthen policy implementation and foster a positive learning environment.
• Collaborate with school/program managers to support overall program success.

2. Academic Quality & Compliance

• Ensure education delivery meets internal standards and MoEYS requirements.
• Monitor academic compliance, calendars, and regulations.
• Conduct quality assurance and support continuous improvement.
• Identify gaps and implement student retention and dropout prevention strategies.

3. Operations & Process Optimization

• Oversee academic systems, processes, and workflows.
• Standardize tools, templates, and reporting across GE programs.
• Coordinate academic planning, scheduling, and activities.
• Improve efficiency through process enhancements.

4. Data Management & Reporting

• Manage and centralize academic data, statistics, and reporting.
• Analyze data to support planning and decision-making.
• Ensure accurate dashboards, databases, and documentation.

5. Student Administration & Exams

• Oversee academic records, assessments, and examination processes.
• Ensure accuracy of transcripts, reports, and student data.
• Maintain compliance in student evaluation and movement tracking.

6. Stakeholder Engagement

• Coordinate with internal teams, parents, and external stakeholders including MoEYS.
• Support inspections, audits, and academic events.

Main Requirements: 

• Master's degree in Education or related field.
• Minimum 10 years in General Education.
• At least 5 years in leadership or management roles.
• Strong experience in school operations, data analysis, and academic systems.
• Good understanding of modern pedagogy and competency-based education.
• Strong leadership, coordination, and organizational skills.
• Excellent data analysis and reporting ability.
• Proficient in MS Office and Google Workspace.
• Fluent in Khmer and English.