Executive, Destination Operation

Industry: Tourism

Job Summary

The Executive, Destination Operation is responsible for implementing and managing tour operations in assigned destinations, reporting directly to the Supervisor/Manager. The role covers end-to-end execution of tour operations with a focus on efficiency, cost-effectiveness, and customer satisfaction, including handling customized tours.

Main Responsibilities:

•  Execute daily tour operations for assigned destinations and products.
• Support development and implementation of tour packages through effective administrative processes.
• Handle customized quotations and ensure cost efficiency.
• Deliver smooth operations across pre-trip, on-trip, and post-trip activities.
• Manage tour operations for assigned destinations.
• Handle MICE, TSP, and customized tour quotations and requests.
• Negotiate with land suppliers for competitive costs and favorable terms.
• Participate in tour inspections to support product development.
• Monitor and control costs; prepare monthly cost calculations and reports.
• Address and resolve operational issues during tours.
• Conduct product training (destination operations, tour service, TL & event team).
• Prepare weekly quotations and monthly reports.
• Perform other duties as assigned by the supervisor/manager.

Main Requirements:

• Education: Bachelors in Tourism & Hospitality Management or related field.
• Experience: Minimum 3 years in tour operations.
• Languages: Good command of Khmer & English (Chinese is an advantage).
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong multitasking, organizational, and problem-solving skills.
• Ability to work under pressure with integrity and professionalism.
• Familiarity with digital/social apps and reporting tools.