IT Technical Support and People Experience

We are seeking a skilled and proactive IT Technical Support and People Experience professional to join our team! This dual-role position involves providing technical support to our internal staff, maintaining IT infrastructure, as well as handling people experience and administrative tasks. The ideal candidate will be a problem-solver with a strong technical background and excellent organizational skills.

Responsibilities:

IT Technical Support

• Provide first-level support to employees, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software applications, and network devices.
• Assist in the purchasing licenses, setting up the new MS 365 account users, as well as hardware configuration and software installation.
• Update all new joiners profile in the Door Facial Recognition System and printer setup.
• Coordinate with external vendors for any IT equipment purchases/delivery and repairs (laptops, desktop, printer etc.).
• Maintain accurate records of IT assets tagging for the company.
• Ensure security measures are in place, including antivirus updates and software patching.

People Experience

• Manage office administration including stationery, name cards, company shirts, etc.

• Support HR in maintaining employee records, conducting onboarding and other activities.

• Manage company email accounts and distribute communications as necessary.

• Perform various ad-hoc tasks as required.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT support.
• Basic knowledge of administrative procedures and experience in an office environment.
• Strong problem-solving skills
• Ability to work independently and manage multiple tasks.
• Attention to detail and strong organizational abilities.