Customer Support Representative Remote

Job Description: As a Remote Customer Support Representative, you will serve as the first point of contact for customer inquiries, offering solutions and maintaining a positive customer experience. This fully remote role allows you to make a meaningful impact while working from the comfort of your home.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat.

Assist with questions, account updates, and general concerns.

Provide empathetic and clear communication to resolve issues.

Maintain accurate and detailed records of interactions in our system.

Collaborate with team members to ensure exceptional service delivery.

What We Offer:

Fully remote position with flexible scheduling.

Comprehensive training and continuous support.

Competitive pay of $32 an hour.

A supportive and inclusive team environment.

Qualifications:

Previous experience in customer service or a related field.

Strong communication and problem-solving skills.

Ability to work independently and manage time effectively.

Reliable internet connection and a dedicated workspace.

Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred

Work Hours / Schedule:

The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.

Support team members are required to participate in the on-call/after-hours rotational schedule

What We Offer:

- Competitive salary with benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic remote work environment

- Flexible work arrangements

- Access to cutting-edge technologies and tools

- Annual stipend program