Airport Customer Service

, Permanent

Position: Airport Customer Service Representative

Company Overview:

Air Connect is a leading international airport services company, providing a range of ground handling, cargo, and passenger services to airlines and airports around the world. We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for all our clients.

Location:

This position is based in Cape Town, South Africa, one of the most vibrant and culturally diverse cities in Africa. With its stunning landscapes, rich history, and bustling city life, Cape Town offers an exciting and unique work environment.

Contract Details:

This is a full-time, permanent position with a competitive salary and benefits package. As a valued member of our team, you will have the opportunity to grow and develop your career within our dynamic and global organization.

Job Description:

As an Airport Customer Service Representative, you will be responsible for providing excellent customer service to passengers and airlines at the airport. Your main duties will include:

- Greeting and assisting passengers at check-in, boarding, and arrival

- Assisting with baggage handling and loading/unloading of luggage

- Responding to passenger inquiries and resolving any issues or complaints

- Providing information on flight schedules, airport facilities, and other relevant information

- Coordinating with other airport staff to ensure smooth operations and timely departures

- Ensuring compliance with airport and airline safety regulations

- Handling cash and credit card transactions for excess baggage fees and other services

- Assisting with special needs passengers, such as those with disabilities or children traveling alone

- Maintaining a professional and friendly demeanor at all times, representing the company in a positive manner

Requirements:

- High school diploma or equivalent

- Previous customer service experience, preferably in the airline or travel industry

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and high-pressure environment

- Strong problem-solving and decision-making abilities

- Willingness to work flexible hours, including weekends and holidays

- Physically fit and able to lift heavy baggage

- Knowledge of multiple languages is an asset

If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our growing team at Air Connect and be a part of our commitment to excellence in the airport services industry.