Amazon Case Support Specialist

About AMZ Advisers:

AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your skills, expertise, and passions to directly impact the lives and business of other people and entrepreneurs. Our staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies.

About the Role:

We're seeking a driven and self-motivated problem solver with exceptionally strong communication skills. The role requires a detailed orientated person with a proactive go getter mindset and strong troubleshooting skills, and the ability to solve problems independently. We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your communication and skills. You will be offered resources and growth opportunities to learn more about online marketing to enhance your professional career.

The ideal candidate is an independent thinker and will be able to manage multiple support cases in order to find the best solutions for our clients and operations team. The candidate must also have experience in eCommerce, Seller Central and Vendor Central.

This is an hourly and fully remote position. If hired, you will join a company with an amazing and talented staff.

Key Responsibilities:

• Managing cases/requests to fix the issues in Seller Central and Vendor Central
• Work alongside the operations team in order to successfully deliver clients needs
• Enrolling brands to Amazon brand registry
• Reinstating ASINs that have been removed from the detail page
• Fixing stranded inventory
• Troubleshooting errors on Promotions
• Work within software platforms such as Intentwise and Zonguru
• Work with other departments to accomplish overall, high level goals
• Assist on fixing the FBA shipment creation

Qualifications:

• 3+ years digital marketing or eCommerce
• 2+ years Amazon Seller and or Vendor Central case/ seller support
• Active listening and the ability to understand client needs
• Proactive, go-getter mindset who functions well within a team setting but can work independently
• Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies
• Strong time management skills and the ability to multitask
• Ability and desire to learn new skills
• A+ Content

What We Offer:

• Permanent Work-from-Home Setup
• Opportunity to work with a dynamic and growing team in the e-commerce industry.
• Competitive salary based on experience
• Professional development and growth opportunities
• A collaborative and supportive work environment that values creative problem-solving.