Application Support Analyst

The application support analyst is a key player in our organization, working closely with various teams to ensure the seamless operation of our business applications. This position involves diagnosing and resolving application issues, maintaining detailed documentation, and collaborating with others, all of which are crucial to our business operations.

Responsibilities:

1. Provide technical support to end-users for assigned business applications.

2. Diagnose, troubleshoot, and resolve application issues, escalating complex issues to appropriate teams.

3. Monitor application performance and proactively identify potential issues.

4. Document application incidents, solutions, and procedures clearly and concisely.

5. Collaborate with development, infrastructure, and other IT teams to ensure efficient application support.

6. Participate in application testing, upgrades, and deployments.

7. Contribute to developing and maintaining a knowledge base for common application issues and solutions.

8. Participate in on-call rotation for after-hours support (if applicable).

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field.

2. 2 years of experience in application support or a related IT role.

3. Strong troubleshooting and problem-solving skills.

4. Familiarity with ITIL framework and best practices (e.g., Incident, Change, Problem Management).

5. Experience with ticketing systems (e.g., ServiceNow, Jira).

6. Solid understanding of [relevant operating systems, databases, or programming languages - e.g., Windows, Linux, SQL, Java].

7. Excellent communication and customer service skills.

8. Ability to work independently and as part of a team.

THIS ROLE IS ONLY OPEN TO CANDIDATES RESIDENT AND AUTHORIZED TO WORK IN THE UNITED STATES, as part of our unwavering commitment to diversity and inclusion. We respect and value each individual's unique perspectives and experiences in our team.