Virtual Assistant

Job Description

• Handle outbound customer calls to address inquiries, concerns, requests, and appointment setting.
• Respond to customer inquiries via email, chat, or other platforms in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer inquiries effectively while maintaining a positive customer experience.
• Update customer records and document interactions in the CRM or ticketing system.
• Meet individual and team performance metrics, including call handling time, resolution rates, and response times.
• Collaborate with team members to improve processes and deliver exceptional service.
• manage all social media activities for the clients needs

Requirements

• Coachable
• Proficient in English language (fluent and conversational)
• Interpersonal and rapport building skills
• Previous VA experience preferred or any BPO campaign experience
• Computer literate
• With or without Experience
• With or without college degree
• have a general idea of how social media sites/apps work

Benefits

• 35,000 Salary package
• Attendance bonus
• Performance bonuses
• Fixed shift and rest days
• Simple tasks with high pay
• Huge bonuses!
• 40,000 Annual Perfect Attendance Bonus
• Weekly and Monthly Incentives
• Fixed Schedule and WEEKENDS ARE ALWAYS OFF
• OFF Days during USA Holidays
• Stress-free easy job that offers work-life balance

IMPORTANT: This is on site work, not remote. If you are unable to work on site at our only location in Clark Pampanga then you will be ineligible for this position.