Senior Program Trainer

Job Description

Role and Responsibilities:

• Train the trainees on how to contact individuals by telephone.
• Collaborate with management to identify company training needs.
• Prepare hard copy training materials such as module summaries, videos, and presentations.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

Requirements

• At least 2 years experience in a BPO Training role OR 2 years as professional teaching.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.

Benefits

• 30,000-50,000 Base Pay (based on experience and performance)
• Low training throughput requirement - 30%
• 1,500 Monthly or 40,000 Annual Perfect Attendance Bonus
• Fixed Schedule and WEEKENDS ARE ALWAYS OFF
• Major US holidays off
• Up to Two(2) weeks Christmas and New Year Break