Provision Master

Job Description Provision Master

Purpose of Position:

• Ensures all Hotel Store areas are clean and well-maintained.
• Responsible for ordering, inspecting, and quality control of all Food & Beverage (F&B) supplies during loading operations.
• Creates a guest-oriented service culture, enhancing guest satisfaction and repeat business, contributing to increased revenue and profitability.

Responsibilities:

• Control and verify all incoming merchandise, ensuring compliance with Standard Item Lists, invoices, and delivery documents.
• Maintain clean and hygienic F&B storage areas, ensuring adherence to Public Health Policies.
• Work with the Inventory Manager to establish internal requisition schedules, ensuring timely and accurate distribution of items.
• Coordinate with the Executive Chef to monitor stock levels and perform extensive physical inventories.
• Investigate and recommend corrective actions for unusual shortages in bar and/or food operations.
• Establish cost-control standards for F&B onboard, analyzing cost and consumption reports.
• Monitor F&B consumption on a per-cruise basis, minimizing waste and ensuring compliance with Standard Operating Procedures (SOPs).
• Ensure proper Stock Rotation Procedures (FIFO) and maintain organized storerooms.
• Implement slow-moving item procedures, ensuring discontinued F&B items are utilized appropriately.
• Maintain working hour records, ensuring compliance with Maritime Labor Convention (MLC) and payroll procedures.
• Lead and support a multi-cultural team, fostering crew satisfaction, productivity, and retention.
• Conduct daily team meetings ("The Daily Reunion") to provide updates and ensure adherence to Vikings STAR Service Standards.
• Provide leadership in crew performance reviews, training, succession planning, and compliance with MLC regulations.
• Ensure correct use of Personal Protective Equipment (PPE) and adherence to safety protocols.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Ensure knowledge of itinerary ports, shore excursions, and onboard activities.
• Support achieving Inventory Department KPIs (quality and financial targets).
• Follow safety and security procedures, participating in fire prevention and evacuation drills.
• Perform a Full Inventory Cycle Check of assigned stores twice a month, before full loading.
• Carry out additional duties as assigned by supervisors.

Qualification (Your Profile)

• Minimum 2 years of experience as a Provision Master or similar role.
• Extensive knowledge of F&B products, storeroom operations, and storage procedures.
• Previous shipboard experience in the position is required.
• Fluent in English strong written and verbal communication skills.
• Ability to speak additional languages is an advantage.
• Strong leadership and multi-cultural team management skills.
• Proficient in inventory management systems (MXP preferred).
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Thorough understanding of ship-catering operations.
• Professional appearance, impeccable hygiene standards, and motivational skills.
• Comprehensive knowledge of Public Health Policies.