Assistant Waiter

Job Description Assistant Waiter

Purpose of Position:

• Supports the Waiter, Head Waiter, and Maitre D in delivering exceptional dining service.
• Ensures the highest level of guest satisfaction, providing a seamless dining experience across multiple venues, including the Main Dining Room, Windjammer, and Specialty Restaurants.

Responsibilities:

• Rotates between casual and formal dining service venues.
• Assists assigned Waiters in delivering meals efficiently.
• Learns and uses correct food and wine terminology & pronunciation to enhance the guest experience.
• Becomes familiar with menu descriptions and wine lists, ensuring accurate communication with guests.
• Prepares tables by obtaining linen, silverware, glassware, and china and arranging them per standards.
• Greets and escorts guests to their assigned seats.
• Presents food and beverage menus, suggests dinner courses & wine pairings, and answers guest inquiries.
• Accurately enters food and beverage orders into the Point-of-Sale system.
• Maintains assigned stations, table settings, and service stands, ensuring cleanliness.
• Observes guests to anticipate their needs, providing additional assistance when required.
• Participates in dining room entertainment, including theme nights and parades.
• Attends meetings, training sessions, and work-related activities as required.
• Follows ServSafe responsible alcohol service standards.

Qualification (Your Profile)

Hiring Requirements:

• 2-3 years of previous waiter experience, preferably in a 4-star or 5-star restaurant.
• Strong customer service skills aligned with Royal Caribbeans The Royal Way.
• Ability to perform basic math functions for meal count procedures.
• High school diploma or equivalent preferred.
• Ability to speak additional languages (Spanish, French, German, Italian, or Portuguese) is preferred.
• Successful completion of ServSafe training within the first 30 days of contract.

Language Requirements:

• Fluent in English ability to speak, read, and write clearly.
• Must be able to understand and follow written procedures and communicate effectively with guests and co-workers.
• Speaking additional languages is an advantage.

Physical Requirements:

• Regularly required to stand, walk, use hands, reach, talk, hear, and taste/smell.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must be physically capable of participating in emergency procedures and drills.
• Full range of motion in arms and legs for emergency response tasks.
• Ability to lift and move up to 50 lbs.