Restaurant Manager

Job Description Restaurant Manager

Purpose of Position:

• Ensures efficient food and beverage (F&B) operations, maintaining high production, quality, and guest-service standards in accordance with Vikings STAR Service Standards.
• Implements and maintains all service standards as determined by the Corporate Office, providing ongoing training and support to the team.
• Creates a friendly, guest-oriented service culture to enhance guest satisfaction and repeat business, contributing to increased revenue and profitability.

Responsibilities:

• Organize and execute F&B-related ship functions and special events; conduct daily menu presentations with the Executive Chef.
• Estimate and plan consumption, ordering, and inventory management, ensuring cost control and financial efficiency.
• Conduct monthly inventories and create accurate quarterly orders, ensuring par-level stock.
• Organize and oversee restaurant opening & closing routines, adjusting service hours based on guest needs.
• Ensure strict adherence to Vikings STAR Service Standards, identifying opportunities for service improvement.
• Greet and welcome guests, ensuring their comfort and well-being during service.
• Minimize equipment loss/damage and ensure compliance with Public Health Policies and sanitation guidelines.
• Be familiar with Human Resources policies, including crew contracts, work schedules, and payroll procedures.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.
• Conduct daily team meetings ("The Daily Reunion"), ensuring alignment with operational goals.
• Ensure mise-en-place is ready 15 minutes before service.
• Oversee service flow, ensuring smooth operations during embarkation, disembarkation, and sea day activities.
• Identify and mentor potential leaders within the team, fostering a culture of ownership and responsibility.
• Conduct performance reviews, training, and succession planning, ensuring compliance with Maritime Labor Convention (MLC) regulations.
• Wear Personal Protective Equipment (PPE) and follow safety protocols.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Stay knowledgeable about ports of call, shore excursions, and shipboard activities.
• Support achieving Restaurant Department KPIs (quality and financial goals).
• Follow safety and security policies, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 3 years of experience as a Restaurant Manager or similar position in a premium hospitality environment.
• Previous shipboard experience is required.
• Fluent in English excellent verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Strong leadership and training skills, with experience in managing multi-cultural teams.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Strong knowledge of Public Health and Sanitary Policies.