Head of ICT Sales

Head of ICT Sales 

Location: Windhoek, Namibia
Employment Type: Full-time
Experience: 10+ years in sales, with IT industry experience preferred
Qualification: Degree in Marketing, Sales, Business Management, or a related field

About the Role

To design and execute the companys sales and marketing strategies, aligning with organizational objectives. To manage end-to-end sales and marketing functions, oversee market intelligence, stakeholder engagement, customer satisfaction. To drive initiatives that will enhance brand awareness, revenue growth, and customer satisfaction.To set Sales & Marketing team KPIs and regularly review team performance to ensure accountability.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Degree in Commerce (Marketing, Sales, Business Management, or any other relevant field)
• Minimum 10 years experience in selling B2B and Government IT enterprise hardware and solution
• Strong knowledge of corporate branding strategies and analytics.
• Excellent communication, leadership, negotiation and problem-solving skills.
• Code B Drivers License with at least 5 years of driving experience.
• Proven Sales Experience within ICT or Telecommunications industries is preferred
• Experience with various ERP and sales CRM software
  
• KEY ACCOUNTABILITIES
• Design tailored marketing solutions that address customer and environmental needs.
• Lead sales team to ensure delivery on company sales targets
• Research industry trends, customer needs, and competitor activities to identify opportunities.
• Develop and execute marketing campaigns and sales strategies.
• Recruit, train, and mentor sales and marketing personnel to build a high-performing team.
• Achieve marketing and sales objectives by planning and implementing advertising strategies.
• Foster strong relationships with key accounts and ensure customer satisfaction.
• Gather and act on insights from clients to improve offerings and services
• Define sales objectives, monitor performance, and adjust strategies to achieve goals.
• Develop pricing strategies and negotiate contracts to maximize profitability.
• Ensure seamless coordination between sales and other departments.

• Customer Relationship Management
• Foster and maintain strong relationships with key clients and stakeholders.
• Implement and monitor CRM systems to track client interactions and satisfaction.
• Address customer feedback and provide solutions to enhance retention.

• Marketing Execution
• Design and implement marketing initiatives, including advertisements, promotions, and events.
• Conduct market segmentation and create targeted campaigns for specific customer groups.
• Evaluate campaign effectiveness and refine strategies as needed.

• Stakeholder Engagement
• Act as a key representative of the company at industry events and forums.
• Build partnerships with vendors, suppliers, and media outlets to enhance the companys presence.
• Maintain strong relationships with internal stakeholders to align objectives.

• Team Management and Development
• Recruit, mentor, and lead a high-performing sales and marketing team.
• Establish clear team goals and performance metrics.
• Conduct regular training sessions to enhance team skills.

• Budget and Resource Management
• Prepare, manage, and monitor the sales and marketing budget.
• Ensure optimal resource allocation and cost-efficiency in campaigns.
• Generate reports on budget performance and ROI.
  
  Technical Competencies
• Expertise in marketing and sales strategies.
• Advanced proficiency in CRM tools, Microsoft Office Suite, and analytics platforms.
• Strong closing and negotiation skills.
• Ability to multitask and work under pressure.
• Personal Attributes Resilient and self-driven.
• Ethical and action oriented.
• Dynamic team player with excellent attention to detail.
• Adaptable and capable of meeting deadlines in a fast-paced environment.