Technical Supervisor - ICT

PURPOSE OF POSITION

• To lead and oversee the IT departments technical operations, ensuring the seamless functioning of all IT systems and infrastructure.
• To provide strategic leadership to the IT team, manage and execute complex IT projects, and ensure that the organizations technology resources align with business objectives.
• To maintain high standards of network security, system reliability, and operational efficiency.

RESPONSIBILITIES

• Technical Leadership:
• Oversee daily technical operations, ensuring that IT systems and infrastructure function efficiently and reliably.
• Lead, mentor, and supervise the IT team, including network administrators, system administrators, and support technicians.
• Provide technical guidance and support to the IT team on complex issues, troubleshooting, and system optimization.
• Manage and prioritize the workload of the IT team to meet project deadlines and service level agreements.
• Project Management:
• Plan and execute Technical projects, including system upgrades, network expansions, and migrations.
• Ensure projects are completed on time, within scope, and within budget.
• Collaborate with internal teams to develop Technical solutions that align with business objectives.
• Maintain accurate project documentation and reports.
• System Administration:
• Manage and maintain Technical infrastructure, including servers, networks, storage systems, and backup solutions.
• Oversee the installation, configuration, and maintenance of network hardware and software.
• Ensure network security by implementing and managing firewalls, VPNs, and other security measures.
• Perform regular system audits and implement improvements to enhance system performance and reliability.
• Vendor Management:
• Manage relationships with external vendors and service providers.
• Negotiate contracts and service agreements to optimize costs and quality.
• Monitor vendor performance to ensure contractual obligations are met.

TECHNICAL COMPETENCIES:

• Strong knowledge of network infrastructure, including routers, switches, firewalls, and VPNs.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage and lead a team effectively.
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Ability to work under pressure and meet tight deadlines.
• Strong understanding of IT security principles and best practices.

Level of Qualifications

Bachelors Degree in IT, Computer Science or related field

Experience:

• Certifications:
• Cisco CCNA or CCNP certification.
• Fortinet NSE 4 certification.
• CompTIA Network+ certification.
• At least 10 years of experience in the IT industry, with a minimum of 5 years in a leadership or supervisory role.
• Proven experience in managing IT projects, network administration, and technical support.
• A valid drivers license with at least 5 years of driving experience.