Point-of-Sale (POS) Implementation Specialist

Job description:

Point-of-Sale (POS) Implementation Specialist

As a Point-of-Sale (POS) Implementation Specialist, you will work directly with operators to manage menus, equipment, and databases. You will coordinate equipment rollouts with restaurants and ensure the smooth and efficient transition of new technologies. You will also ensure accurate item mapping for inventory and reporting purposes. Tasks may include menu mapping, network configuration, cabling, and station setup.

Position Activities and Tasks

• Install, configure, and validate POS equipment
• Create and set up menus, including optimizations and pricing updates
• Ensure accurate inventory tracking
• Travel to locations for installations and/or support
• Coordinate rollout plans with restaurants for deploying new technologies
• Apply strong business, technical, and analytical skills to address complex challenges
• Demonstrate strong planning and process-oriented thinking
• Communicate effectively and present to small teams
• Maintain a hands-on approach and adapt to evolving priorities

Education Required

• Bachelor's degree or equivalent experience

Experience Required

• Experience with cloud-based POS systems (e.g., Toast) – 2+ years
• Windows 10 troubleshooting and networking – 2+ years
• Troubleshooting LAN and WLAN networks
• Familiarity with menu programming and inventory tracking
• Ability to reset, configure, and troubleshoot Android 9+ devices
• Multi-unit restaurant IT support experience
• Prior restaurant experience (preferred)
• Experience with help desk ticketing systems
• Excellent interpersonal skills

Knowledge, Skills, and Abilities

• Strong attention to detail and perceptiveness
• Teamwork and collaboration
• Excellent communication skills (listening, speaking, writing, and inquiry)
• Presentation skills
• Analytical and strategic thinking
• Problem-solving abilities
• Creative thinking
• Customer-focused mindset
• Strong process management skills
• Entrepreneurial mindset (competitive and results-driven)

Technical Skills, Certifications, and Licenses

• Proficiency in PC skills (basic to advanced)
• Experience with Microsoft Windows 10
• Familiarity with Google Workspace, Freshdesk, GoToConnect
• Experience with Meraki Dashboard (a plus)
• A+ Certification (required)
• Other relevant certifications will be considered

Physical Requirements / Working Conditions

• Ability to sit and stand for extended periods
• Manual dexterity to operate equipment
• Ability to read printed materials with or without vision aids
• Ability to communicate clearly in audible tones
• Must be able to lift up to 20 lbs overhead if needed
• Ability to use basic tools for installations
• Ability to establish and maintain effective working relationships
• Willingness and ability to travel for business purposes

Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.