POS Implementation and Onboarding Specialist

Company Overview:

Trusted by major players throughout the industry, Altametrics has been designing and deploying infrastructure solutions renowned as best-of-breed in performance since 1997. The company philosophy is to combine software design with comprehensive consultancy and support services for business-critical applications.

Our enterprise software solutions help businesses increase productivity, improve profitability, enhance customer service, integrate seamlessly with other systems, and empower executives with real-time access to data for informed decision-making.

Altametrics offers a full suite of enterprise software and professional services tailored to the needs of multiple departments and executive management. Our web-based, scalable, and reliable solutions are backed by industry-leading consulting, training, and support.

We provide a friendly, energetic, and fast-paced environment filled with new challenges, opportunities for growth, and a team that thrives on collaboration.

Position: Onboarding & Implementation Specialist
Location: Remote (U.S.-based)
Hours: 8:00 AM 4:30 PM Pacific Standard Time

Position Summary:

As an Onboarding & Implementation Specialist, youll play a hybrid role that blends customer support with technical onboarding for our Point-of-Sale (POS) and enterprise solutions. You will ensure that new clients are successfully introduced to our system and feel confident navigating our tools. This position requires experience in building menus within POS platforms, strong communication skills, accurate data entry, and the ability to support customers with professionalism and care.

Key Responsibilities:
- Execute onboarding strategies aligned with company and client objectives
- Configure and customize POS systems, including menu-building based on client requirements
- Accurately handle client data entry and system configuration
- Deliver clear, friendly verbal support and training to customers
- Troubleshoot client issues and collaborate with internal/external teams to resolve them efficiently
- Provide ongoing external support for both technical POS concerns and general customer service needs
- Adapt to a shifting work schedule as needed

Required Skills & Experience:
- 24 years in a customer-facing role (Onboarding, Implementation, Support, or CSR)
- Prior experience building menus within POS platforms (e.g., restaurant tech or POS systems)
- Excellent verbal and written communication skills
- Strong attention to detail and experience in high-accuracy data entry
- Proven ability to manage multiple projects and meet deadlines
- Proficiency in Microsoft Excel and Word
- Self-motivated and tech-savvy with a client-focused approach

Tech Requirements:
- Personal computer (PC or laptop)
- Reliable and stable internet connection (with a backup source)
- Functional webcam
- Working microphone (integrated or external)