Customer Service Executive

What would you be doing:

• Retain the existing customers by building a good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality,  keeping customers' information.

To be successful in this role, you will need to have:

• At least 1 year of live chat customer service experience.
• Able to converse and write well in English, Mandarin, and Bahasa Malaysia.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
• Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
• Must have own laptop (with i5 Processor and 16 GB RAM / equivalent) and good internet connection.
• 9 working hours with 5 days of rotating shifts including night shifts, weekends and public holidays.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Shift Rotation every 2-3 months:

• Morning (8 AM - 5 PM)
• Mid (4 PM - 1 AM)
• Night (11 PM - 8 AM)