German Speaking VIP Account Manager

Responsibilities

• Develop and maintain strong, personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
• Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
• Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
• Profound understanding of the your country iGaming market, along with in-depth knowledge of player preferences.
• Bilingual or Native level of the target market and fluency in English
• Outstanding communication and interpersonal skills.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Available to work on shifts from Monday to Sunday up until 2,00am CET
• Exceptional problem-solving skills and the capacity to remain composed under pressure.

We offer excellent benefits:

• Working in dynamic European company
• Professional growth within the company
• Corporate events, team building activities
• Young and friendly team