Spanish Speaking Collections/Credit Analyst

Our client is seeking a Spanish Speaking Credit/Collections Analyst to support the operational execution of late-stage collections strategies. This role combines analytics and systems implementation, focusing on automating workflows, monitoring performance metrics, and driving structured process improvements within the collections function.

Responsibilities

• Implement and manage automated collections workflows, including segmentation rules, triggers, contact cadence, and multi-channel routing (email, SMS, phone).
• Translate strategic initiatives into clear system rules to reduce manual handling and ensure standardized execution.
• Track performance across key segments (such as DPD bands, product type, and channel exposure) to identify trends and performance gaps.
• Maintain KPI definitions and reporting logic to ensure consistency and accuracy in performance tracking.
• Automate recurring performance reports and collaborate with BI teams where required.
• Design and execute controlled tests (A/B or similar methodologies) to optimize contact timing, prioritization, and channel mix.
• Analyze test outcomes and provide structured recommendations for improvement.
• Investigate and resolve workflow or segmentation issues in coordination with Operations and IT.
• Provide limited operational backup support when necessary, within defined authority guidelines.

Requirements:

• Minimum 3 years experience in Analytics, Operations Analytics, Credit Operations, or a similar data-driven environment.
• Strong analytical skills, including segmentation analysis, funnel/cohort analysis, and root-cause problem solving.
• Advanced proficiency in Excel; knowledge of SQL is an advantage.
• Experience working with BI tools such as Tableau or equivalent platforms.
• Structured, systems-oriented mindset with experience implementing workflows and documenting changes.
• Excellent communication skills in both English and Spanish (written and spoken).