Danish Speaking Client Support Officer - Monday to Friday

An international organisation is seeking a Danish-speaking Customer Service Officer to join a growing team in Malta. This role combines customer support, sales, and collections, making it ideal for someone who enjoys both relationship management and results-driven environments.

You will be part of a dynamic, multicultural team, supporting customers across multiple touchpoints while contributing to business performance and operational efficiency.

Responsibilities

• Deliver accurate and professional support to customers regarding products, services, and payments
• Handle inbound and outbound communication via phone, email, live chat, and SMS
• Support customer onboarding processes, including documentation and verification
• Drive sales by identifying customer needs and promoting relevant products/services
• Manage customer accounts in collaboration with internal collections and payments teams
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Maintain a high standard of customer experience across all interactions
• Collaborate with cross-functional teams to ensure smooth and efficient operations
• Contribute to reporting, process improvements, and operational documentation
• Support training and onboarding of new team members when required
• Take initiative in suggesting improvements to systems and workflows

Requirements

• Fluency in Danish and English (written and spoken)
• Previous experience in customer service, collections, or sales (financial services experience is an advantage)
• Experience with customer onboarding and document verification processes
• Strong communication and interpersonal skills with a commercial mindset
• Detail-oriented with the ability to work independently and take initiative
• Team-oriented with a proactive and solution-driven approach
• Comfortable working with targets and performance-driven environments
• Good knowledge of Microsoft Office, particularly Excel