Job Openings Office Supervisor

About the job Office Supervisor

Organization: Alonso & Alonso Attorneys at Law, PLLC
Reports to: Office Manager / Operations Manager
Employment Type: Full-Time
Location: Dallas

About Us

At Alonso & Alonso, we provide personalized attention and services tailored to meet the specific needs of each client. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Job Summary

The Office Supervisor is responsible for overseeing the front desk's daily operations, ensuring an exceptional client experience, supervising the Front Desk Concierge team, ensuring operational alignment, scheduling, and daily site operations. This role ensures operational efficiency, consistency in service delivery, and adherence to company standards while providing leadership, coaching, and performance management for front desk staff.

The Supervisor also serves as the escalation point for complex client situations, operational challenges, and workflow improvements.

Essential Responsibilities and Duties

Team Leadership & Supervision

  • Supervise and support Front Desk Concierge team members across assigned locations

  • Provide onboarding and training for new front desk team members

  • Conduct regular coaching and performance feedback sessions

  • Monitor team productivity, attendance, and performance standards

  • Assist with scheduling and coverage to ensure front desk coverage at all times

  • Promote a positive, professional, and client-focused team environment

  • Address performance concerns and escalate to management when necessary

Client Experience Oversight

  • Ensure clients and visitors receive professional and welcoming service

  • Monitor quality and consistency of client interactions

  • Serve as an escalation point for complex client concerns or complaints

  • Implement service standards and client experience improvements

  • Ensure professionalism in communication, appearance, and conduct

Communication Management Oversight

  • Monitor phone coverage and response times

  • Ensure timely handling of emails, voicemails, and walk-in inquiries

  • Audit message accuracy and communication quality

  • Coordinate communication between the front desk and legal teams

Scheduling & Operational Coordination

  • Oversee appointment scheduling and calendar management

  • Monitor scheduling conflicts and resolve operational issues

  • Coordinate conference room usage and office resources

  • Ensure accurate tracking of appointments and client flow

Administrative & Operational Oversight

  • Supervise administrative duties, including:

    • Filing

    • Data entry

    • Document preparation

    • Mail distribution

    • Office supply management

  • Ensure consistency and accuracy in administrative processes

  • Monitor workflow efficiency and identify improvement opportunities

Office Management & Facility Oversight

  • Ensure front desk and lobby areas are professional and organized

  • Maintain office supply levels and operational readiness

  • Monitor visitor sign-in procedures and office security compliance

  • Coordinate with IT for equipment or software issues

  • Oversee monthly site inspections

  • Coordinate with Facilities and HR Leadership for EHS concerns & vendor scheduling

Process Improvement & Reporting

  • Identify operational inefficiencies and recommend improvements

  • Track front desk metrics and report performance trends

  • Develop and maintain standard operating procedures (SOPs)

  • Assist with multi-location operational standardization

Confidentiality & Compliance

  • Ensure proper handling of confidential client information

  • Maintain compliance with company policies and procedures

  • Train team members on confidentiality protocols

Required Qualifications

  • Bilingual (English & Spanish)

  • 2+ years of customer service, front desk, or administrative experience

  • 1+ year of leadership, supervisory, or team lead experience preferred

  • Proficiency in Microsoft Office Suite

  • Strong communication and interpersonal skills

  • Strong organizational and multitasking abilities

  • Professional demeanor and leadership presence

  • Conflict resolution and problem-solving skills

Preferred Qualifications

  • Experience in a legal, corporate, or professional services environment

  • Experience supervising multi-location teams

  • Experience with scheduling systems or visitor management tools

  • Customer service or leadership certification

  • Process improvement or operations experience

Key Performance Indicators (KPIs)

Client Experience

  • Client satisfaction survey scores

  • Client wait time metrics

  • Complaint resolution effectiveness

Team Performance

  • Team productivity and responsiveness

  • Attendance and coverage compliance

  • Training completion and onboarding success

Operational Efficiency

  • Scheduling accuracy

  • Administrative task completion timeliness

  • Process improvement implementation

Internal Feedback

  • Team member feedback

  • Leadership and collaboration effectiveness

  • Cross-department communication quality

Work Environment

  • On-site office environment

  • Fast-paced, client-focused setting

  • Multi-location operational coordination

  • Collaborative and mission-driven culture

Salary and Benefits

Salary: DOE

Benefits:

  • 401(k)

  • Dental insurance

  • Health insurance

  • Paid time off

  • Company Holidays

  • Vision insurance

  • Mental health support

  • Continuing education allowance

  • Home office allowance

Physical Demands

The team member is regularly required to stand, walk, and use their hands to perform tasks. Occasional lifting of files (up to 10 pounds) may be required.

Equal Opportunity Employment Statement

Alonso & Alonso Attorneys at Law is an equal opportunity employer committed to building a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind



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