IT Technical Support (Linux)

We are looking for a IT Technical Support (Linux) to join a project at a company specializing in the management of financial markets.

Responsibilities

• Provide initial and intermediate technical assistance.
• Troubleshoot security notifications, research tailored solutions, and implement them.
• Respond promptly to alerts using established monitoring procedures.
• Administer security adjustments following required change management protocols.
• Manage, track, evaluate, and coordinate incoming support requests.
• Prioritize tasks based on service-level agreements (SLAs).
• Collaborate with the team to discover opportunities for service enhancements.
• Actively identify, take ownership of, and escalate any critical issues.

Requirements

• Academic background in a computer-related field, such as a degree, CET, or equivalent certification.
• Familiarity with operating systems like Linux, Windows, Solaris, and databases such as MS SQL and Oracle.
• Experience with monitoring tools like Logic Monitor, Nagios, or Grafana.
• Understanding of the ITIL framework.
• Proficiency in scripting languages, including Shell and Python.
• Passion for the field paired with a team-oriented mindset.
• Fluent in English (mandatory)
• Effective communication skills and a collaborative team player.
• Availability to work in shifts (24/7).

Benefits

• Permanent Contract;
• Health Insurance;
• Meal Card;
• Gym Ticket;
• Hybrid work (Porto).