4478 - Professional Services Engineer

Warrenton, VA

Full Time

IT

Mid Leve

Our client is seeking a Professional Services Engineer to join their U.S. tech team. This is an exciting opportunity for a results-driven professional to work with cutting-edge technology in a rapidly growing market. The role focuses on providing technical support to customers, resolving technical challenges, and contributing to team-driven technical projects. This position reports to the Lead Applications Engineer and offers the chance to thrive in a collaborative and innovative environment.

Responsibilities:

• Provide technical support to customers through phone, email, or in-person communication and track interactions using the JIRA ticketing system.
• Assist customers in optimizing system performance for the best overall experience.
• Escalate issues to internal engineering teams when necessary.
• Perform onsite system installations, including physical installation, software configuration, and validation testing.
• Deliver training courses to customers and partners.
• Maintain in-depth knowledge of current technologies and customer use cases.
• Support customer technical demonstrations.
• Travel requirements: up to 50%, with 25% typical.

Must Have's:

• Bachelors degree in a relevant technical discipline and 3 years of related experience, or an equivalent combination of education and practical experience.
• Proficiency in Linux environments with a solid understanding of networking, systems, and software.
• Experience with networked devices, telecommunications, radio frequency, electronic warfare, or machine learning/artificial intelligence systems.
• Strong customer-facing skills and ability to perform under high-pressure technical environments.
• A commitment to staying updated on the latest tools, technologies, and methods in the field.

Nice to Have's:

• Experience in the defense industry or relevant fields such as medical, aerospace, or IT is highly favorable.

Location: Warrenton, VA

Salary: $80,000 - $100,000

Salary and Benefits:

• Competitive remuneration.
• Work in a well-supported team environment with high autonomy.
• Be part of an organization focused on innovative technology and impactful projects.