Quality Improvement Manager

- Enhance guest experience through feedback collection, complaint resolution, and exceptional service programs.

- Improve efficiency by optimizing processes, managing staff, and using technology.

- Maintain quality by setting standards, conducting checks, and ensuring facility upkeep.

- Foster a culture of excellence by promoting high service standards and encouraging staff and guest participation in continuous improvement.

- Report regularly to management on quality outcomes, highlighting achievements, challenges, and areas for further improvement.