F&B Supervisor

DUTIES AND RESPONSIBILITIES

1. General Knowledge

• To have complete knowledge on the food / beverage / service available in sections appointed.

• Ensures that the Resorts standards and policies are explained to staff and are correctly applied.

1. Hygiene and Sanitation

• Ensures that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards

• Adheres to established Food Safety Management System (FSMS) policies and procedures.

1. Operations

• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage as applicable).

• Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.

• Obtains customer feedback during operations to ensure guest satisfaction.

• Handles minor complaints and reports them to Outlet Manager for proper action of respective outlet.

• Checks set up / mis en place prior to start of operations.

• Checks cleanliness of sections prior to and after service.

• Ensures cooperation and smooth communications between staff in section(s) appointed and other departments.

• Ensures that manning level is sufficient for business volume.

• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.

• Practices economy of food, beverage, paper supplies, electricity and water (practice recycling / re using whenever possible).

1. Environmental Management System and Food Safety Management System, Roles and Responsibilities

• To apply the necessary precautions with regards to the hotel food safety and hygiene standards

• Adheres to established Food Safety Management System (FSMS) policies and procedures.

• Maintains the cleanliness of the workplace.

• Practices accident prevention measures.

• Follows all garbage disposal procedures and standards.

• Ensures personal grooming and conduct according to hotel standards.

• Follows safe working practices: handles all equipment in the proper manner.
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  1. Staffing / Training
     
  • Checks staff punctuality, grooming and performance.
    
  • Enforces staff motivation and teambuilding.
    
  • Conducts staff training when required.
    
  1. Other Duties
     
  • COMPANY POLICIES and PROCEDURES:
    
  Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
  
  • ATTENDANCE:
    
  Adheres to the set procedures for attendance and timekeeping.
  
  • COMMUNICATIONS:
    
  Attends meetings as required.
  
  • GUEST RELATIONS:
    
  As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel.
  
  • LOST and FOUND:
    
  Fully aware of and comply with Lost and Found procedures at all times.
  
  • EMERGENCY RESPONSE:
    
  Possesses full knowledge of emergency procedures and ensures all staff are aware them at all times.
  
  • EQUIPMENT CARE:
    
  Ensures proper care and maintenance of equipment in the area of assignment.
  
  • GROOMING and HYGIENE:
    
  Adheres to specified hygiene and personal appearance standards of the hotel.
  
  • TRAINING and EMPLOYEE ACTIVITIES:
    
  Attends scheduled training and participates in company-initiated employee activities.
  
  • ENVIRONMENTAL AWARENESS:
    
  Is fully aware of and complies with the Hotels Environmental Policy and established rules and guidelines.
  
  • GUIDING PRINCIPLES:
    
  Practices the Guiding Principles in day-to-day interaction.
  
  • Performs such other functions as may be delegated by management from time to time.
    
  The above areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all the work requirements that may be inherent in the job.
  DAILY JOB DUTIES
  
  • To oversee the operation during the absence of the section manager.
    
  • To help to drive the revenue of the outlet and to surpass the monthly budget.
    
  • Ensuring to implement the standard and policy based on Almas standard.
    
  • To help the manager to observe the staff individual performance.
    
  • Refers to the manager in any concern pertaining operation of the restaurant.
    
  • Communication to ensure the proper information to staff based on the instruction given by the manager.
    
  • Ensuring the side duty of staff are properly implemented.
    
  • Help the manager in scheduling the staff.
    
  • Monitoring the staffs concern to be discussed to the manager.
    
  • To help the manager to drive a good result in P&L statement.
    
  • Ensuring the good result of guest delight.
    
  • Practices and role-models the Guiding Principles and the Core Values of Alma Resort.
    
  • Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
    
  • Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per Almas CSR, including and not limited to CSR initiatives of the local and national government.
    
  • Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.