GENERAL MANAGER – HAND CAR WASH & AUTO DETAILING OPERATIONS

GENERAL MANAGER – HAND CAR WASH & AUTO DETAILING OPERATIONS 

Location: Northeast Houston Compensation: Starting at $20.00 per hour 

Schedule: Full-Time | 7 Days a Week | 9:00 AM – 8:00 PM Experience Required: Minimum 5 years of operational management in retail, service, automotive, hospitality, or similar industries

POSITION OVERVIEW

A growing hand car wash and automotive detailing operation is seeking a hands-on General Manager to lead daily operations, develop staff, improve systems, and help build a scalable business model. This is not a corporate office role—this is active, on-site operational leadership.

The ideal candidate understands how to run a service-based business, manage labor, drive revenue, and create a consistent customer experience. This role is designed for a leader who can help transition an owner-driven operation into a professionally managed, growth-ready organization.

KEY RESPONSIBILITIES

Daily Operations

• Oversee full facility operations
• Ensure proper opening and closing procedures
• Monitor customer traffic and workflow
• Manage wait times and vehicle movement
• Inspect completed vehicles for quality
• Resolve operational issues promptly

Employee Management

• Recruit, interview, and hire staff
• Conduct onboarding and training
• Create and adjust schedules based on business volume
• Monitor attendance and productivity
• Coach employees and administer corrective action
• Develop future team leaders and assistant managers

Labor & Financial Oversight

• Review daily sales and labor usage
• Control overtime and unnecessary labor costs
• Manage supply usage and reduce waste
• Identify operational or financial issues

Customer Service

• Maintain professional customer interactions
• Resolve escalated concerns
• Protect customer vehicles and property
• Support customer retention and satisfaction

Sales & Revenue Development

• Promote memberships and repeat business
• Train staff on upselling services
• Support promotional campaigns
• Build fleet and commercial relationships

Marketing & Community Engagement

• Participate in local events and outreach
• Distribute promotional materials
• Support social media and marketing initiatives
• Represent the business professionally in the community

Mobile Detailing Coordination

• Schedule mobile jobs
• Prepare and supervise mobile teams
• Visit customer and fleet locations when needed

Facility Management

Ensure all areas remain clean, organized, and professional, including:

• Service bays
• Lobby and waiting areas
• Restrooms
• Detail and vacuum areas
• Chemical storage
• Parking lot and exterior grounds

FIRST 90 DAYS EXPECTATIONS

Days 1–30: Learn & Audit Understand employees, systems, inventory, procedures, and current challenges.

Days 31–60: Implement Improve scheduling, accountability, training, facility standards, and customer service.

Days 61–90: Stabilize & Grow Show measurable progress in operations, sales, memberships, labor efficiency, and SOP execution.

MINIMUM QUALIFICATIONS

• 5+ years of progressive management experience
• Strong employee supervision and hiring background
• Scheduling and labor-management experience
• Experience with revenue metrics or business performance
• Strong communication and organizational skills
• Ability to work indoors and outdoors
• Reliable transportation
• Ability to meet applicable pre-employment requirements
• Ability to work a flexible full-time schedule

WHAT SUCCESS LOOKS LIKE

A successful General Manager will create an operation where:

• Daily business runs smoothly without owner involvement
• Employees understand expectations and follow procedures
• Labor aligns with business volume
• Customer service is consistent
• Inventory is controlled
• SOPs are followed
• Memberships and fleet accounts grow
• The facility remains clean and professional