Inside Sales

Qualifications

• High school diploma or GED required, with a minimum of 1 year of sales experience.
• Regular, reliable attendance is essential, with flexibility to work outside of regular hours when needed.

Position Objective To efficiently process incoming orders, complete customer quotes, and manage all incoming calls and emails with the goal of delivering exceptional customer satisfaction.

Tasks and Duties

Order Management

1. Review voicemail messages first thing in the morning and take detailed notes.
2. Return calls promptly to address any voicemails received while away from your desk.
3. Continuously monitor emails and respond to incoming messages.
4. Process customer quote requests efficiently.
5. Receive purchase orders via email, phone, or fax.
6. Review and enter orders into the AS400 system, ensuring accuracy.
7. Contact customers regarding any discrepancies or pricing issues in their orders.
8. Obtain managerial approval and signatures for order confirmations before sending them back to customers.
9. Follow up to secure signed confirmations from customers.
10. Distribute copies of confirmations to the warehouse for production.
11. Release orders in AS400 and coordinate with the New Jersey Accounting Department for processing.

Shipping and Documentation

1. Retrieve tracking numbers from the Shipping Department and notify customers to help them track their orders.
2. Obtain purchase order invoices from the Shipping Department and submit them to customers. Attach invoices to original orders and file them appropriately.

Coordination and Issue Resolution

1. Collaborate with all departments to ensure timely order fulfillment.
2. Address customer claims regarding quality issues, shortages, or other discrepancies. Gather detailed information to investigate the matter.
3. Review the original customer order alongside the submitted warehouse order for thorough examination.
4. Collect necessary backup documentation for management to determine the best solution to address issues.
5. Communicate resolution updates to customers effectively.

Administrative Support

1. Submit expense reports from Regional Sales Managers to the Assistant Vice President or Unit Manager for approval.
2. Verify expense receipts and make corrections as necessary before submission.
3. Forward final approved expense reports to the Credit Department in New Jersey for payment.
4. Review overdue invoices weekly with reports from New Jersey, conduct research on each invoice, and follow up with Accounts Payable teams for payment resolution.