Collector (Bilingual)

Duties 

Collect delinquent accounts for property taxes. (Real & Business accounts)

Tasks, duties & responsibilities

of the job. Outline the core responsibilities of the position. Highlight the day-to-

day activities of the position).

1. Locate and monitor overdue accounts.

2. Locate and notify customers of delinquent accounts by mail or telephone.

3. Confer with customers by telephone, email & in person (if need be) about

their accounts

4. Advise customers of necessary actions and strategies for debt repayment.

5. Persuade customers to pay amounts due or set arrangements for debt

repayment or establish repayment schedules that the firm requires.

6. Persuade customer to pay tax amounts by using methods that are available

to the collectors. (check by phone, E-Payment (Credit Card or E-Check)

7. Responsible with keeping up with their emails, incoming correspondence

and respond in a timely manner.

8. Responsible with keeping up voicemails and following up promptly.

9. Any other duties assigned

Describe the Physical Demands & Work Environment

1. While performing the duties of this job, the collector is frequently required to

sit and talk or hear.

2. Collector sits for at least 6 hours per day

3. Collector uses their work primarily with hands.

4. Collector must occasionally lift and/or move up to 10 pounds.

5. Specific vision ability is required to adjust focus.