Front Desk & Customer Service Representative

• Answer all incoming calls, respond to inquiries, take messages, screen and direct phone calls in a professional manner.
• Provide administrative support to Finance, Marketing & Sales Department.
• Collaborate with management teams to stay updated on new products, and policies.
• Record customer information within the CRM database.

• Generate daily, weekly and monthly customer service report.

• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Resolve customer concerns/complaints using a professional approach.
• Conduct follow up calls when needed.
• Greet, assist and direct candidates/new hires/visitors and clients to the appropriate staff member.
• Assist with office logistics including mail correspondence and meeting arrangements.
• Maintain the visitor sign-in Log sheet and a general filing system of correspondence, contacts and deliveries.
• Performs general clerical duties including but not limited to filing, photocopying, and mailing as required.
• Handle the staff stationaries, purchase orders and requests.
• Assist with the meeting room bookings.
• Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
• Handle administrative office duties (Vodafone bills, staff uniforms, bookings, etc.)
• Perform tasks and other administrative projects as assigned.
• Coordinate with Marketing suppliers and agencies when needed.
• Ad Hoc/other assigned admin as assigned by the top management.

Requirements:

- Bachelor degree in Business Administration or any relevant field.

- 0-2 years of working experience is required.

- Excellent people skills and ability to interact with clients and staff.

- Customer Service and/or administrative office experience required.

- Strong PC literacy and proven ability to manage daily activities using various systems.

- Must be fluent in English.

- Administrative writing skills.

- Proficient user of Microsoft Office applications.